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Retail Management
The Art of Being Chosen
Secrets of success from the giants of retail
Author: Martin Butler
Paperback • A5 • 326pp • £14.99 • 9781852526634 • 2010
A unique study of retail business strategy based on face-to-face interviews with 54 of the world's leading retailers, including names like Wal-Mart, Marks & Spencer, Tesco, Macy's, Starbucks, Bloomingdales and many, many more.
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Price: £14.99
It's Not About Us - It's ALL About Them
Author: Martin Butler
Paperback o A5 o 352pp o £16.99 o ISBN 1-85252-761-7 o 2016
Top retail consultant and marketing guru Martin Butler distils a lifetime's work into 50 steps for true customer excellence.
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Price: £16.99
People Don't Buy What You Sell
They buy what you stand for
Author: Martin Butler
Paperback • A5 • 251pp • £16.99 • ISBN 1-85252-497-9 • 2005
This provocative and candid book goes behind the scenes to reveal the secret of success behind a number of leading UK retailers. It includes in-depth case studies on John Lewis, Selfridges, Carphone Warehouse, Oddbins, Topshop, B&Q and HMV and unique insights from a number of top retail analysts and commentators.
Price: £16.99
Retail Confidential
Author: Joe Cushnan
Paperback • A5 • 211pp • £14.99 • 9781852526474 • 2010
Well-known author, broadcaster, and retail consultant Joe Cushnan takes a look behind the scenes to see how retailers are really performing. This book is packed with insights and practical tips – essential reading for anyone already involved in – or planning to become involved in – the retail sector.
Price: £14.99
Retail Store Leadership
Author: Graham Little
Paperback • A5 • 138pp • £12.99 • ISBN 1-85252-338-7 • 2000
Part of Graham Little's excellent 'leadership' series, this guide show retail store managers, and retail chain managers, how to get the most out of their staff, and develop highly profitable retail businesses.
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Price: £12.99
Sales & Service Excellence
Author: Jane Leadbetter
Paperback • A5 • 195pp • £14.99 • 9781852525934 • 2011
Times have never been harder for retailers. To buck the general trend and achieve real retail success in difficult trading conditions, something special is needed. The answer can be found in this important new guide by former Harrods training manager, Jane Leadbetter. Sales & Service Excellence provides retailers with a simple roadmap to excellence on the shop floor, showing them how to achieve outstanding performance and sustained sales growth while others wilt around them.
Price: £14.99
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